Information we collect

When you request an estimate, book service, or call our dispatch line, we collect the name, address, phone number, email, and service details you provide. If you use the website, our hosting and analytics tools may record standard log data such as IP address, browser type, referring page, and pages visited.

How we use your information

Contact and service details are used solely to schedule appointments, dispatch technicians, deliver estimates and invoices, follow up on completed work, and honor warranty obligations. Website analytics are used in aggregate to improve site content and performance.

How we share your information

We do not sell homeowner information. We share limited details only with (a) the technicians and office staff assigned to your job, (b) manufacturers when registering warranties on your behalf, (c) permit offices when a job requires a pulled permit, and (d) service providers that host our website, phone system, and scheduling software under standard confidentiality terms.

Cookies & analytics

The site uses first-party cookies for basic functionality and standard analytics cookies to measure traffic. You can disable cookies in your browser settings; some features may not work as expected without them.

Data retention & security

Service records are retained as long as needed to support warranty and tax obligations. We use industry-standard technical and administrative safeguards to protect the information we hold, but no system is perfectly secure.

Your choices

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to legal and warranty retention requirements). Contact us at service@waterheaterdenverco.com to make a request.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by a new effective date at the top of the page.

Last updated: July 2026.